# DingTalk
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Wu Zhao Is Out at DingTalk. The Essay Didn't Beat Him. Busywork Did.
437 days. Field visits, customer satisfaction pulled from 30% to 80%, a camp bed in the office, watching when the lights went out in the Feishu building across the street. Wu Zhao's diligence was real. So was DingTalk ONE: launched in four months, 3 million daily actives, retention off a cliff, dismantled within ten months. AI has maxed out productivity while the new consumption scenarios haven't shown up, and nobody has found the right path for human-AI collaboration. This is more than one man's failure; it's an entire era's winning formula expiring at once. And busywork is the first trap this era has dug for product managers.
Wuzhao's Operating System Was Installed in Japan
He joined Alibaba as an intern in 1999, left for Japan two years later, and stayed eleven years. Back home he built DingTalk, built hardware, and even pointed his own startup at the Japanese market. The precise, disciplined, obsessively polished operating system Wuzhao runs on was forged in Japan. It's a top-tier rig for building hardware and a fundamental mismatch for exploring AI. The real reason DingTalk stalled was written in his résumé all along.